02306cmm a2200289 4500 214831178 TxAuBib 20140709120000.0 060420s2003||||||||||||||||||||||||eng|u 9780789033086 electronic bk. 0789033089 electronic bk. (OCoLC)67229127 N$T eng N$T OCLCQ YDXCP OCLCQ OCLCG OCLCQ MERUC TxAuBib Carter, Tony, 1955- Customer advisory boards [electronic resource] : a strategic tool for customer relationship building / Tony Carter. New York : Best Business Books, 2003. 1 online resource (xiv, 162 p.) : ill. Includes bibliographical references (p. 149-155) and index. Pre-publication Reviews, Commentaries, Evaluations...; NOTES FOR PROFESSIONAL LIBRARIANS AND LIBRARY USERS; CONSERVATION AND PRESERVATION NOTES; BEST BUSINESS BOOKS; Publication and Copyright Information; ABOUT THE AUTHOR; Table of Contents; Foreword; Preface and Acknowledgments; Chapter 1 Introduction: A Way to Reach Customers; Chapter 2 The Customer Relationship-Building Process; Chapter 3 Customer Focus; Chapter 4 Customer Alliance and Trust Building in Relationship Formation; Chapter 5 CAB Structure, Procedures, and Agenda CAB Structure, Procedures, and Agenda. From Dr. Tony Carter, a leading authority in business management, comes a book to give your company the winning edge. Customer Advisory Boards: A Strategic Tool for Customer Relationship Building examines the customer advisory board one of the most effective competitive tools for building and maintaining customer satisfaction. This business guide shows how to create and make use of an effective customer advisory board, and how doing so can give your company a marketing advantage and improve vital aspects of business, including customer responsiveness, trust-building, and customer satisfaction. Customer advisory boards. Customer services Management. Customer relations Management. Relationship marketing. BUSINESS & ECONOMICS Customer Relations. Electronic books. https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=152339 EBSCOhost