02226cmm a2200313 4500 214821418 TxAuBib 20120507120000.0 060223s2005||||||||||||||||||||||||eng|u 9780838998922 electronic bk. 0838998925 electronic bk. (OCoLC)64223691 N$T eng N$T OCLCQ YDXCP OCLCQ TUU OCLCQ TxAuBib Montgomery, Jack G. Conflict management for libraries [electronic resource] : strategies for a positive, productive workplace / Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard. Chicago : American Library Association, 2005. 1 online resource (xii, 207 p.) Includes bibliographical references (p. 195-201) and index. When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management. Library personnel management. Conflict management. Bibliothèques Personnel Direction. Gestion des conflits. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. Electronic books. Cook, Eleanor I. Wagner, Patricia Jean. Hubbard, Glenda T. https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=149118 EBSCOhost