01100cmm a2200277 4500 214807930 TxAuBib 20120507120000.0 001009s2000||||||||||||||||||||||||eng|u 9780585256085 electronic bk. 058525608X electronic bk. (OCoLC)45729210 N$T eng N$T OCL OCLCQ YDXCP OCLCG OCLCQ TUU OCLCQ TNF TxAuBib Spector, Robert, 1947- The Nordstrom way [electronic resource] : the inside story of America's #1 customer service company / Robert Spector and Patrick D. McCarthy. 2nd ed. New York : Wiley, 2000. 1 online resource (xii, 244 p.) : ill. Includes index. Nordstrom (Firm.) Customer services United States. Department stores United States. BUSINESS & ECONOMICS Industries Retailing. Electronic books. McCarthy, Patrick D. https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=26372 EBSCOhost